Shipping policy

1. Order Processing Times

All bespoke items are custom-made to order. Orders are typically processed within [X] business days after purchase, excluding weekends and public holidays. Processing times may be longer during peak periods or for complex customizations.

2. Shipping Methods and Carriers

We offer the following shipping options (select those that apply):

Standard Shipping: [Carrier(s), e.g., Royal Mail, UPS, DHL]

Expedited Shipping: [Carrier(s), e.g., DHL Express, FedEx]

Local Pickup: [If applicable, specify location and instructions]

Please note that not all shipping methods are available for every location.

3. Shipping Costs

Shipping costs vary depending on the destination and selected shipping method. Shipping fees are calculated at checkout and will be displayed before you complete your order. Free shipping may be available for orders over [X amount], if applicable.

4. Delivery Times

Estimated delivery times are provided at checkout and depend on your location and chosen shipping method. Delivery times are not guaranteed and may be affected by factors beyond our control, such as customs delays or adverse weather.

5. International Shipping

We ship to select countries. International orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer. Please check your local regulations before ordering.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking details to become available.

7. Shipping Restrictions

Some items may be restricted from shipping to certain countries or regions. If your order cannot be shipped to your location, you will be notified at checkout or via email.

8. Damages and Lost Shipments

Please inspect your order upon delivery. If your item arrives damaged or is lost in transit, contact us immediately for assistance.

9. Changes and Delays

Occasionally, shipping may be delayed due to unforeseen circumstances. We will notify you if your order is affected and provide updates as soon as possible.

10. Contact Information

For questions regarding shipping, please contact us